The coconut water arrived frozen – is this normal?

By |2026-03-09T09:12:02+00:0009/03/2026|

Our organic coconut water is freshly produced in Thailand, 100% free from additives, and never heated or pasteurized.That’s why we transport it frozen to Europe – if the bottles are still a bit frozen when they arrive, no worries! Just put them in the fridge and let them fully defrost before enjoying

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The coconut water is pink – is this normal?

By |2026-03-09T09:11:58+00:0009/03/2026|

Fresh water from young coconuts turns pink a few days after harvesting. This is caused by enzymes which occur in coconut water naturally. As they become active, they turn it pink! Thus, the pink color is actually a sign of quality: It only occurs in fresh, never heated coconut water that has been processed as gently as possible.

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Do you deliver to my area?

By |2026-03-09T09:11:46+00:0009/03/2026|

We currently deliver to the following countries: France, Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Italy, Poland, Czech Republic.

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Can I track my order?

By |2026-03-09T09:11:42+00:0009/03/2026|

Once your order is shipped, you will receive a tracking email to know when it is on its way.

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What is the shipping cost ?

By |2026-03-09T09:11:36+00:0009/03/2026|

The shipping cost depends on your country: France: €9.90 Germany, Belgium, Luxembourg, Netherlands: €14.90 Austria, Spain, Italy, Poland, Czech Republic: €18.90 Free shipping for orders over €150

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Can I cancel my order?

By |2026-03-09T09:11:13+00:0009/03/2026|

If you would like to cancel your order, please contact us by email to info@heylife.com, indicating your name and order number. Cancellation is only possible if the order has not been shipped yet.

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