If you do not find the answer to your questions here, do not hesitate to contact us.
We accept payments by credit card and PAYPAL.
But also Bancontact for Belgium, EPS for Austria, and iDEAL for the Netherlands.
If you would like to cancel your order, please contact us by email to info@heylife.com, indicating your name and order number. Cancellation is only possible if the order has not been shipped yet.
If you would like to modify your order, please contact us by email to info@heylife.com, indicating your name and order number. Modifications are only possible if the order has not been shipped yet.
Normally, you receive an order confirmation once you completed the checkout process. If you can’t find it, please also check your spam folder. In case of doubts you can contact us on info@heylife.com
Yes! You can pause or cancel your subscription at any time. Just make sure you have completed at least 2 deliveries, and changes have to be done at least 48 hours before your next scheduled delivery. You can contact us at info@heylife.com
You can send an email to info@heylife.com
Our organic coconut water is freshly produced in Thailand, 100% free from additives, and never heated or pasteurized.That’s why we transport it frozen to Europe – if the bottles are still a bit frozen when they arrive, no worries! Just put them in the fridge and let them fully defrost before enjoying
No, we do not add any sugar to our coconut water, it is 100% pure coconut. It only contains the sugar that is naturally present in the coconut.
Yes, the coconut water is vegan. It is also naturally gluten- and lactosefree.
Our coconut water is a healthy and refreshing drink, packed with important minerals like potassium to support muscle function, and is 100% natural with no artificial additives. It contains only 27 calories per 100 ml. Plus, it tastes incredibly delicious and helps you stay easily hydrated.
As our coconut water is raw and never heated, it has to be stored cold at a maximum of + 5°C.
We guarantee a minimum of 40 days from the day you receive the coconut water. Often it is even longer! You find the shelf life date on the bottle cap. Please make sure to store it cold at max. +5°C.
Fresh water from young coconuts turns pink a few days after harvesting. This is caused by enzymes which occur in coconut water naturally. As they become active, they turn it pink! Thus, the pink color is actually a sign of quality: It only occurs in fresh, never heated coconut water that has been processed as gently as possible.
For the production of our coconut water we work directly with selected farming families in Thailand and use only Nam Hom organic coconuts which are well known as the best in the world in terms of quality and taste. In this way, we do not only contribute to a fair income for the farmer families but also have full transparency in terms of cultivation and traceability.
The day of harvest, the coconuts are processed directly for us – it doesn’t get any fresher than that :-) Additionally, we do not use any additives for our coconut water and it is never heated – in this way all the valuable nutrients are preserved.
The orders are delivered within 2-7 working days.
We currently deliver to the following countries: France, Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Italy, Poland, Czech Republic.
Once your order is shipped, you will receive a tracking email to know when it is on its way.
The shipping cost depends on your country:
France: €9.90
Germany, Belgium, Luxembourg, Netherlands: €14.90
Austria, Spain, Italy, Poland, Czech Republic: €18.90
Free shipping for orders over €150
If you’re not home at the time of delivery, there’s no need to worry! The package doesn’t require a signature, so it will be left at your door.
If your order has not been delivered within 7 days, please send us an email to info@heylife.com
